Shipping policy

This Shipping Policy explains how orders placed on our website are processed and delivered by Melody Promo Gifts Inc (“we”, “us”, or “our”).

Shipping Area

We currently ship orders within the United States only. If your shipping address is outside our supported area, you may be unable to complete your order, or we may contact you to cancel and refund it.

Carriers

We work with reliable shipping providers such as USPS, UPS, and FedEx. The carrier used for your order may depend on the package size, weight, destination, shipping method selected, and product type.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. public holidays.

Because we sell children’s toys and educational play products, some orders may require additional handling, sorting, or protective packaging before shipment. During peak seasons, holidays, or promotional periods, please allow extra time for processing.

Packaging

We carefully package each order to help protect the products during transit. Packaging may include sturdy boxes, protective mailers, cushioning materials, inserts, sleeves, or other suitable packaging depending on the item.

Children’s toys, play sets, boxed products, and gift-ready items may require additional packaging to help prevent scratches, dents, missing pieces, or damage during delivery. Any additional packaging or gift-related fees, if applicable, will be clearly displayed before checkout.

Estimated Delivery Time

Estimated delivery times are displayed at checkout based on your shipping address and selected shipping method. These delivery times are estimates only and may be affected by weather, holidays, carrier delays, high shipping volume, incorrect address information, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your shipping destination, package size, package weight, and selected shipping service. Any applicable taxes or additional fees will be shown separately before payment.

Free standard shipping is available on orders that total $78.00 or more.

Please note that the order subtotal after discounts, promotions, or coupons are applied must still be $78.00 or higher to qualify for free shipping.

Additional fees may apply for gift packaging, special packaging, oversized items, or expedited shipping. These charges will be disclosed before you complete your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when available. You can use the tracking number to monitor the delivery status of your package.

Address Accuracy

Please make sure your shipping address is complete and accurate, including apartment, suite, unit, or building numbers. We also recommend providing a valid phone number in case the carrier needs additional delivery information.

We are not responsible for delays, failed deliveries, returned packages, or additional costs caused by incorrect or incomplete shipping information. If a package is returned due to an incorrect address, we may contact you to arrange reshipment, and additional shipping fees may apply.

Damaged or Lost Items

Although we take care in packaging each order, items may occasionally be damaged during transit. If your package is lost or arrives damaged, please contact us as soon as possible with your order number and supporting photos.

Please provide:

Photos of the outer shipping package
Photos of the inner packaging
Photos of the damaged item or missing parts, if applicable
Your order number and delivery details

We will review the situation and provide a solution according to our Refund & Return Policy. Depending on the circumstances, the solution may include a replacement, partial refund, full refund, or other appropriate resolution.

Risk of Loss

The risk of loss or damage may transfer to you once the package is handed to the carrier, subject to applicable law. However, we will make reasonable efforts to assist with shipping issues caused by carrier delays, lost packages, damaged parcels, weather disruptions, or other uncontrollable factors in accordance with our policies.

Special Notes for Children’s Products

Some children’s products may include multiple pieces, small parts, printed materials, packaging inserts, or age-related usage recommendations. Please check your package carefully after delivery and contact us promptly if any item appears damaged, incomplete, or incorrect.

Product details, included components, size information, material notes, and age recommendations are provided on product pages where applicable. Adult supervision may be recommended for certain products.

Shipping packaging is designed for transit protection and may differ from product display packaging shown in photos.

Additional Fees for Packaging and Insurance

Some orders may require special packaging or shipping insurance due to product size, weight, material, quantity, or order value. Any additional charges will be clearly disclosed at checkout before payment.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time. The latest version will always be posted on our website with an updated “Last Updated” date. Continued use of our website after any changes constitutes acceptance of the revised Shipping Policy.

Contact Information

If you have any questions about shipping or delivery, please contact:

Melody Promo Gifts Inc – Shipping Support
Email: info@melodypromo.shop
Phone: +1 (303) 599-0078
Address: 909 Walnut St Suite 202, Boulder, CO 80302, United States